Windows hello not working fingerprint. 0 updates which I did at the same time.

Windows hello not working fingerprint Use the following steps to enable Windows Hello on your system: Click on the Magnifying Glass 🔍 in the taskbar. 2. Locate the Hello, webcam, and fingerprint drivers individually and right-click on each of them. I have noticed with a few out of the box Dell laptop images (2 out of maybe 50), that Windows Hello forgets your details after you reboot. 592) I went to device manager and saw that there is a problem in the driver ELAN WBF Fingerprint Sensor. The option to add a finger or remove the fingerprint are greyed out and not clickable. Fingerprint scanner, the reader doesn’t work with (Windows 10 ) – This issue affects both built-in and USB fingerprint readers. Feb 19, 2024 · Before you begin, please make sure you have set up Windows Hello on your device and set up the Fingerprint recognition properly. They both show: "We couldn't find a camera/fingerprint scanner compatible with Windows Hello Face/Fingerprint. Apparently, Windows Hello is not enabled by default for domain accounts. After restarting your computer Jan 14, 2025 · But after I re-installed Windows 11 Pro it is not allowing me to add a fingerprint. Press the Windows logo + L key to lock Windows and confirm that the fingerprint reader sign-in option is displayed on the Windows Lock screen, then log in to Windows. Back to Table of Contents . Here are some of the few troubleshooting steps that might help as well: 1. Before you begin. After that, you will see that a Set up button appears in Windows Hello If you're having trouble signing in to your Surface with Facial recognition (Windows Hello) or Fingerprint recognition (Windows Hello), here are some things to check before you start the troubleshooting steps. If the fingerprint sign-in works, continue to use the new user account and copy your personal files to the new user account. However, with Microsoft’s release of its latest Windows 11 OS, many users have reported that the Windows Hello fingerprint recognition is not working on their PCs and/ or laptops. This option is currently unavailable - click to learn more. Remove the existing fingerprint data and set up fingerprint recognition again. The best first option would be to go to the support page for your laptop on the Lenovo website, then from there, download and manually re-install the version of Fingerprint scanner drivers they provide and while there, check for any BIOS update that may be available and not installed on your laptop. 9. Upon restart, windows had installed the proper driver and facial recognition was working once again. Should I check the Group Policy on my Domain Feb 3, 2023 · Hello, One of the user has changed the password. Sep 24, 2020 · Since Windows 10 Update 1607 came out, Windows no longer accepts Windows Hello to work on the domain level due to security issues. Make sure it's compatible with Windows Hello. I have tried to set it up several times, delete PIN and fingerprint and start from scratch. The camera actually works properly. I understand that you are experiencing issues with Pin and Fingerprint not working after the update, we have not received a ton of feedback on this issue. In Windows, search for and open Sign-in options. FingerPrint is removed and Setup again under Settings -> Accounts -> SignIn Options -> Windows Hello FingerPrint. It upgraded to Windows 24H2 automatically yesterday and now Windows Hello is disabled and stuck in a loop. May 17, 2020 · Hello Quân, I'm Jin, a fellow Windows 10 user and an independent advisor. 10. Apr 23, 2024 · Looks like your Windows Hello Fingerprint is not working. any solutions? I already installed the latest drivers from the Lenovo website. Aug 14, 2023 · Windows 11. To ensure this service is enabled and configured correctly, follow these steps: Oct 29, 2024 · New Windows 11 PCs may block external Windows Hello devices by default. How To Fix Windows 11 Fingerprint Not Working. Run Hardware & Devices troubleshooter. Welcome to the largest community for Microsoft Windows 10, the world's most popular computer operating system! This is not a tech support subreddit, use r/WindowsHelp or r/TechSupport to get help with your PC Jan 23, 2020 · Hello, After an update, the Windows Hello Fingerprint option is no longer available / doesnt work. I recommend you download and install the latest Fingerprint Driver from your device manufacturer's website. Jun 14, 2018 · When I go to Setting up my Fingerprint to the windows hello. If you are experiencing the reported problem on computers that have been set up for an organization (e. 22631 and the fingerprint sign in no longer works. I spent 4 hours with a Windows specialist on line and he never got it to work. Jan 7, 2022 · I have hp pavilion dv6-6c65sx laptop. Apr 10, 2024 · Hi all, hoping someone can help. Now, depending on what you have set up on your system, click on Windows Hello Face or Windows Hello Fingerprint, and click on the Remove button. Next Set up a fingerprint reader: In Windows, search for and open Sign-in options. Go to the Windows Update (Windows 11) page or Update and Security > Windows Update page (Windows 10) and then click the Check for updates button to let Windows 10/11 automatically download and install the correct fingerprint driver. On the Apps and Features page on the right, click Optional Features. However, like any technology, fingerprint readers can sometimes experience issues. I apologize, Community is just a consumer forum, due to the scope of your question (Domain Managed Account) can you please post this question to our sister forum on Microsoft Q&A in the Azure AD section (linked below) Oct 3, 2022 · still the same, Windows Hello not working after waking up. And i have issues related to fingerprint and face lock; they both are not working. Uninstall and re-install Biometric Devices. Now i want to configure my fingerprint scanner with windows, Hello but i found "This Option Is Unavailable". Type Windows Hello in the Search bar. Fix 5: Register a New Fingerprint Yes, if your device doesn't have an integrated fingerprint reader, use an external fingerprint reader. If it is dirty, clean it with a soft, dry cloth. " If you're having trouble signing in to your Surface with Facial recognition (Windows Hello) or Fingerprint recognition (Windows Hello), here are some things to check before you start the troubleshooting steps. ChatGPT. Navigate to below path and delete NGC folder . Mar 10, 2022 · Ever since updating to Windows 11 my PIN has not been working to log into my computer. But still has the same issue. It doesnt work since yesterday. I think a Windows reset via a blank ISO fixed it. Well that's not the case. Seit Microsoft sein neuestes Betriebssystem Windows 11 veröffentlicht hat, haben jedoch viele Benutzer gemeldet, dass die Windows Hello-Fingerabdruckerkennung auf ihren PCs und/oder Laptops nicht funktioniert. Nov 2, 2022 · Hi ToriUC, I am Dave, I will help you with this. Click Run the Troubleshooter e. I am unable to use my Windows hello biometric options. Dec 15, 2024 · Then I upgraded to Windows 11 version 10. Method 2. Go to Settings → Accounts → Sign-in options. Whats the trouble shooting? Jul 22, 2023 · Ok. restart services Jul 19, 2024 · How to Set up and Use Windows Hello on Windows 10 and 11 Having a secure password is crucial, especially in these times. Click Hardware and Devices d. 4 Ways to Fix Fingerprint Sensor Not Working on Android Phones Try Basic Dec 11, 2019 · Fixes For Windows Hello Fingerprint Not Working In Windows 10. I downloaded an updated fingerprint driver and windows still doesn't recognise that I have fingerprint scanner. It doesn't have an option to 'remove' or 'add another' fingerprint. To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Advanced Options > Clear Fingerprint Data. I tried to check the hard drive to see if it was running, and tried to update it too, but nothing happened. Mar 2, 2024 · This should help your Goodix Fingerprint work as expected on Windows 11. iPhone Help. But, Windows facial recognition worked just fine with Windows 10. Here are 5 fixes that have helped other users resolve the Lenovo Fingerprint Reader Not Working on Windows problem. Windows Hello is stored local to the device only and doesn't go to the cloud. I rejoined. Group Policy Editor: If you're comfortable with more advanced settings, you could use the Group Policy Editor to enable biometric Nov 10, 2024 · Install in Test Mode (if necessary): If the above methods do not work and you must install the driver, you can enable Windows Test Mode, which allows the installation of unsigned drivers. The pin works but not facial or fingerprint recognition. It shows only password option for sign-in. Log in is working with the fingerprint for window 10 but when i downloaded window 11 my fingerprint option grayed out. Sep 14, 2018 · But after resetting this way, the fingerprint sensor does not set up in settings anymore. Pages Oct 29, 2024 · Windows Hello is Microsoft’s flagship security feature, supporting biometric authentication through facial recognition or fingerprint scanning. C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. delete NGC folder (unable to locate, tried other work-arounds in Command Prompt) uninstall and re-install Windows Hello app. disable and re-enable the fingerprint scanner. Using Driver Store Explorer, I deleted all versions of the driver and restarted the computer. May I know when did the issue start? Is there any changes made before you got this issue? Please send the make and model of your device. I tried different methods I found on youtube to activate my fingerprint but none of them worked, in one of those I also ended up deleting the Biometrics driver for the fingerprint recognition and wasn't able to Under Windows Hello Fingerprint, click Set up. " In device manage r it seems like I dont have the driver for biometric. Restart your PC and try to add a Windows Hello PIN again. Using infrared sensors, high-resolution cameras, and fingerprint scanners, Windows Hello verifies your identity using unique biometric data. Avoiding Scams. Open File explorer and Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\ 2. Oct 4, 2023 · Windows Hello fingerprint setup not working – It can be a problem since you won’t be able to use fingerprint login at all. Ever since I got my Galaxy Book2 Pro laptop (i7, 16GB) I've used the fingerprint scanner to log in to Windows 11 (Windows Hello) Now for some unknown reason, it is not working for login - the scanner still clearly works, but when I put my finger on it to login, it sa Aug 17, 2019 · Right-click on Windows key and select Device Manager. Sorry to hear you’re experiencing problems. Aug 16, 2024 · Hello, John Hendricks1. I use laptop Dell Latitude 5400 with winver 21H1. still the same outcome Feb 14, 2023 · The Windows Hello fingerprint recognition is one of the quickest and most efficient sign-in options for PC or laptop users. Type services. It says the options are not available and it couldn't find a Fingerprint scanner or a camera that is compatible with windows hello Fingerprint and Windows hello face respectively. Most premium laptops come equipped with this technology; however, desktop users often have to invest in external hardware like USB fingerprint readers or IR-capable webcams. Jan 30, 2025 · Hey, I’m having an issue adding a new fingerprint on Windows 11, when I click on the sign in options it says “this option is currently unavailable” and to try again later, the button to set up another finger is greyed out. Thanks. After this, check to see if you can set up Windows Hello Feb 24, 2025 · 2. Here’s how: 1) On your keyboard, press the Windows + S key simultaneously and type in gpedit , and then press Enter to edit group policy. You can vote as helpful, but you cannot reply or subscribe to this thread. Note that group policy settings only apply to Windows Pro, Education, and Enterprise editions. Dec 30, 2024 · Solved: hello I own a HP ProBook 440 G7 laptop . Mar 20, 2024 · Windows Hello not working on Windows 11 – In this case, the fingerprint sensor stops working due to disabled PIN login, an outdated biometrics driver, or missing/malfunctioning biometrics device. I have done so multiple times but the message is always the same. Nov 30, 2021 · The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. While there check for the latest Biometrics, Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu. Just work your way down the list Mar 11, 2018 · If some of the system drivers, most probably webcam and fingerprint reader drivers, were corrupted , Windows Hello may fail to perform. g. If you are reading this. Also web-sign-in does not work, since the pop-up windows did not appear. I now have to type my passcode every time. They are usually easy to perform so make sure you follow the solutions below in order to use the feature properly once again. Jan 5, 2025 · Method 2. What if none of the troubleshooting steps work? Feb 23, 2024 · When going to settings it says all options from Windows Hello are unavailable (PIN, Fingerprint recognition, Facial recognition). Then open Explorer and navigate to the following path. It must be a leftover from Windows 10. Make sure you configure Windows Hello on your device. CAD software and Rendering, yes. Option 5: Run the Windows Troubleshooter a. IT is not responding properly. 73. At this point, you can re-enroll your Windows Hello. Under Windows Hello Fingerprint, click Delete. 4) Establish a Clean Boot to turn off Startup Freeloaders that can conflict and cause issues: Oct 31, 2024 · It looks like windows hello PIN got corrupted . Select "Apps" > "Apps and features". Info: The fingerprint reader has the latest drivers installed and is visible under the Device Manager's "Biometric Devices" section Feb 29, 2024 · Step 5: Reboot your computer once, although it’s not mandatory. Please help to solve the issue May 26, 2024 · If Windows Hello Fingerprint is not working in Windows device or Surface Pro after installing Windows Updates, try thse suggestions to fix the issue. Modify Windows Hello Group Policy settings. Active Directory, Intune), but you don't want to use Windows Hello for Business, proceed to enable the "Turn on May 3, 2024 · If Windows Hello is not available, you will see a message: Windows Hello Face. What do you see? You see "Update your Driver". Click Accounts. Feb 22, 2024 · I'm currently using a HP Elitebook 830 GS and upon trying to setup my windows hello biometrics it showed the message: "We couldn't find a camera/fingerprint scanner compatible with windows hello"What May 2, 2023 · My Mi-notebook ultra fingerprint reader is not working after the update. Under additional settings, sign in with an external Nov 4, 2024 · If your Windows Hello Fingerprint or Windows Hello Face not working at all, you should check if Biometrics is enabled in the group policy. Restart your computer for the changes to take effect then check if Windows Hello is now working. It now says Windows Hello options are not available. Apr 7, 2022 · My name is Carlo, I am also using Windows 10 pc and community member like you. I tried downloading it, but nothing seems to have happened. User Guide . Right-click on it, and then select “ Start” from the list that appears. Turn off Fast Startup. I'm going to teach you folks how to make your HP laptop fingerprint sensor work with windows hello. Have you tried removing and re-adding your fingerprint in Windows Hello settings? If not, please follow these steps: > Open Settings (Win + I) or click on the Start menu and select the gear icon. This issue usually occurs when a work or school account has been connected on the device which has some restriction due to work or school account policy and some times due to drivers issue. I can see here that you're unable to use your Windows Hello. Note If you’ve set up multiple sign-in methods, like a password, a PIN, and Windows Hello, Windows will show those options at the sign-in screen. reset computer. Windows Hello issues can be related to a variety of factors such as driver status, system services, data file corruption or not. Unable to create Windows Hello PIN – This is when Windows doesn’t recognize the PIN due to insufficient permissions for the NGC folder or due to Aug 2, 2021 · My fingerprint is not working (even not taking a record for Windows Hello) and that too only in the administrator account. Fingerprint sensor is not responsive Jan 29, 2024 · I'm Christine, a Windows user like you. Select Remove driver software and wait for the removal to be finished. Oct 6, 2024 · Select Windows biometric services from the left column. any solutions? I already installed the latest drivers from the Dell website. What I tried so far: Oct 9, 2023 · still the same, Windows Hello not working after waking up. 0. > Go to Accounts > Sign-in options. Press the old and famous Mar 15, 2018 · Right-click on Windows key and select Device Manager. In the previous version. Whenever I try to use it, the system shows me "Something went wrong on our end. Reset Windows Hello Fingerprint Data. Then delete the folder named NGC. I have tried every single combination of PIN I have ever had but it says it is incorrect. In the normal settings, it says "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". 19041. You can use Windows Hello to sign in to your device from the lock screen and sign in to your account on the web. If the fingerprint issue is not resolved, go to the next step, and factory reset or reinstall Windows. Scroll down c. Aug 13, 2024 · Fix 2: Prevent Windows From Turning Off Biometric Devices. Fingerprint recognition is working fine on G10 and G11 models, but not working properly on G9. If the Windows 11 fingerprint not working issue persists even after some initial checks, it is time to move on to some real troubleshooting. Select [Windows Hello Fingerprint] ③, then select [Remove] ④, the fingerprint sign-in option will be removed. Dec 5, 2022 · Fix Windows Hello Fingerprint Not Working in Windows 11. Windows Hello is a more personal way to sign in, using your face, fingerprint, or a PIN. update Biometric Devices in Device Manager. He is able to login using Password and PIN. This happened after HP Inc. Pin is letting me sign in. Under Ways to sign in, you'll see three choices to sign in with Windows Hello: Select Facial Feb 5, 2020 · Let's remove this option in the Fingerprint section of Windows Hello. Oct 12, 2020 · 5. I tried following the solutions from Microsoft Office Support: 1. It hasn't been fixed. Dec 1, 2024 · After a system update a few weeks ago, fingerprint sign in - which is what I had been using to log in the whole time I've had this laptop - stopped working. Facebook Help. > Click Remove to delete the existing fingerprint(s), if any. I locked and unlocked my PC about a dozen times. Click on Settings and follow the prompts to enroll your fingerprint. kindly explain to - 9270826 Jun 13, 2020 · When your Surface recognizes your face or fingerprint, it will sign you in to Windows automatically. Follow the on-screen instructions to set up the fingerprint reader. Enabling Windows Hello Jika sidik jari komputer Anda masuk dengan Windows Hello tidak berfungsi, mungkin setelah pembaruan atau perubahan lain pada komputer Anda, coba beberapa solusi dalam panduan ini untuk membantu Anda memulihkan fungsi. Clear the cache: Clearing the fingerprint sensor cache may also help resolve the issue. Here's the steps you can try. 1. After your computer restarts, check if Windows Hello is working. Windows Hello for Business must now be set up for domain access. If you're having trouble signing in to your Surface with Facial recognition (Windows Hello) or Fingerprint recognition (Windows Hello), here are some things to check before you start the troubleshooting steps. > Scroll down to Windows Hello Fingerprint. I setup my PIN and they were working. Dec 19, 2024 · Under Windows Hello Fingerprint, make sure it is enabled. Press the Win + X keys and choose Device Manager. My camera stopped working a few days ago. check for updates for the fingerprint scanner. There's an old version of the Windows Hello Face Software Device (HelloFace. I have tried reinstalling the drivers, and had been keeping every bit of my software updated to the latest builds since the first day. If you can't proceed to next method. Windows hello shows "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". When I login using password, and go to Sign-in options in Settings, the fingerprint setup is wiped off and it asks me for a fresh setup. I am curious as to how I can enable it. Feb 15, 2025 · At its core, Windows Hello isn’t just another login method; it’s a sophisticated blend of hardware and software working together to ensure both convenience and security. Reset Windows Hello (if necessary) If none of the above works, try resetting Windows Hello: Go to Settings > Accounts > Sign-in options. I installed windows 11 64bit but the fingerprint is not working, Can someone help me with driver? because I didn't find it on support page and I remember one of community members gave me the driver for windows 10 and worked that time, Apr 8, 2023 · To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Remove > Add. After installing Windows 11 facial recognition does not work. All greek to me. Dec 17, 2022 · I use a HP elitebook g4, with Windows 11. Enable "Turn on convenience PIN sign-in" using Group Policy. Windows Hello Face may not work if “Enhanced Windows Biometric Security” BIOS setting is wrong – ThinkPad X1 Carbon Gen11/X1 Yoga Gen 8/X1 Nano Gen 3 MIPI Camera model You may sometimes find that the Windows Hello fingerprint is not working because of hardware issues, system corruption, software conflicts, incorrect settings, or faulty, obsolete, and incompatible drivers. Sometimes it deos but rarely. Here are some troubleshooting options: 1. Once that’s checked and it’s still not working, try relink your Microsoft account and see if it works. I go to Setting Set up another finger and click on Add a finger. Can someone please help me. Try again later'. Follow the on-screen instructions to add your fingerprint again. Open Start > Settings > Update & security > Troubleshoot b. Fingerprint readers have become an essential part of modern computing security, allowing users to log in quickly and securely without needing to remember complex passwords. Close. Restart afterward and observe for changes. To do this, go to Settings > System > Troubleshoot > Other troubleshooters, then select the "Windows Hello Face / Fingerprint" troubleshooter. Nov 15, 2024 · Following recent windows updates my Dell laptop fingerprint sign in stopped working. It’s often quite easy to fix… Fixes for Lenovo Fingerprint Reader Not Working in Windows issue. This fixed the camera app but not Windows Hello. -Press Windows key + X -Go to Device Manager -Expand the Biometric driver or Human Interface Device -Look for Fingerprint driver that was installed -Right click and Update Mar 10, 2023 · Windows Hello not working on Windows 10 Either way, there are methods people have been using to resolve this problem and get Windows Hello to start working again. You go on the Microsoft help page. msc. Jul 5, 2016 · Hello, I changed my Windows/Outlook account password, and now can't used Windows Hello to logon when I fire up my computer. Also note the that even though the fingerprint reader does not work on boot, device manger does not say anything is wrong, it says the fingerprint reader is fine. Nov 3, 2024 · windows hello face not installed and fingerprint not installed and not get sign in and face recoginition not working and sound is also low This thread is locked. If the fingerprint sign-in option was not available, run Windows Dec 11, 2021 · Fingerprint scanner not detecting finger when trying to setting up windows hello fingerprint recognition on Windows 11 Hi, so all of sudden my fingerprint not detecting when I'm signing in. inf) still installed. Click Uninstall updates and remove the latest update that might have caused the issue. 0 and HP Inc. Welcome to the Microsoft community. The it works again for a while Sep 25, 2024 · Hello, all of a sudden my fingerpring recognition is not working over the last few weeks, when I go to accounts, sign in options it says that the option is currently unavailable and that we couldn't find a fingerprint scanner compatible with windows hello fingerprint. but some webcams also support Windows Hello facial recognition. In settings it lets me get started with setting up windows hello, but when it gets to the screen to repeatedly lift my finger to scan my print, the computer doesn't recognize that I'm trying to use the reader and just stays on the screen I have provided. Windows Version: 1909 (Build 18363. Click to “Learn More” and see message: We couldn’t find a camera compatible with Windows Hello Face . Oct 21, 2024 · After updating Windows my Fingerprint is no longer working. Nov 3, 2023 · Remove fingerprint scanner. Clean Fingerprint Scanner May 14, 2020 · Some HP computers with a fingerprint sensor might not work with windows hello. Feb 20, 2025 · Go to Settings → Windows Update → Update History. It used to work fine with Windows Hello, but recently it stopped working. Jan 4, 2025 · Fingerprint Reader Not Working in Windows 11/10: Troubleshooting Guide. I'm sorry to hear that Windows Hello Fingerprint suddenly stopped working. I have updated the drivers, and bios and i have tried all possible solutions that i can. But not with FingerPrint. On the Accounts window, select Windows Hello Fingerprint, and then click Remove. Go to Settings > Accounts > Your info Jan 10, 2025 · My Win 11 Surface laptop go fingerprint logon has suddenly stopped working. Check your fingerprint scanner hardware: Make sure that your fingerprint scanner is not physically damaged and is clean. Dec 1, 2023 · Windows Hello Troubleshooter: Run the Windows Hello Troubleshooter. I tried uninstalling and reinstalling the drivers. It says "You have reached the 10 fingerprint maximum for this account". I already checked the device manager and it tells me the device is working properly. Skip to main content Windows / Windows 10 / Windows Hello, lock screen and Currently i have an issue with my fingerprint sensor. 4045. Nov 21, 2022 · 6. Set up Dynamic lock Jan 17, 2021 · On settings, it says 'Windows Hello is not compatible with this device' even though I have been using it before. Install updates manually. But still, it's not working. Thank you for your feedback. Once signed in, go to Settings > Update & Security > Windows Update Apr 10, 2018 · First, this is similar with this question, but that thread is locked with no solution. 9 Ways to Fix Windows Hello Fingerprint Recognition Feb 10, 2025 · Using Windows Hello (Fingerprint, PIN) for faster authentication. Seems like they are locked out in this case. However, I sign into Windows using a domain account, not a local or Microsoft account. My device is was working fine. The Fingerprint sensor has been integrated with Power key on some ASUS laptops. Windows Hello is also not recognising my face 70% of the time. I haven't been able to find anything that makes Dec 9, 2024 · Open the Services Panel and Stop the biometric service: Press the Win + R keys together to open a Run dialog box. Select Windows Biometric Service from the left-hand side column. . Perbaikan Untuk Windows Hello Fingerprint Tidak Berfungsi Di Windows 10 (Fixes For Windows Hello Fingerprint Not Working In May 16, 2020 · Hello, I would like to sign into my PC with Windows Hello using my laptop's fingerprint sensor. My laptop is a hp envy x360 convertible ds-0xxx. Option 2: Let's try to go to the device manager and make sure the camera and fingerprint reader are working and enabled. Unfortunately, some users experiencing Windows Hello not working or Windows Hello Face Recognition stopped working after Windows 10 update. I understand you are using personal account, but I want to make absolutely clear that no work or school account is showing up on the Access Work or School account page. Jan 11, 2025 · Hello, I’m having trouble with the built-in fingerprint reader on my laptop (ThinkPad T16 Gen 1). Sep 28, 2022 · 4) Update your drivers from the PC maker's Support Downloads webpage for your exact model. This problem has been around for about a month a half now, hoping that a software update would fix it. Dec 20, 2024 · I am setting up a new elitebook. The Fingerprint reader / sensor is marked as available on Select systems only. - Firmware - 15. Update System Drivers. Try to restart your system and get ahead with the very next solution. Let me know if it helps! Windows hello is a biometrics-based technology that allows users an alternate way to securely log into devices and applications using a fingerprint, iris scan, or facial recognition. Device Status: Jan 4, 2025 · Choose Windows Hello Fingerprint from the list, and then hit “Remove” to delete all your fingerprints. Reinstall the biometrics driver. Jan 9, 2025 · In the Windows Hello section, ensure that your fingerprint, PIN, or facial recognition is enabled. In 'Settings' the Fingerprint recognition tab says the option is unavailable and that it can't find a fingerprint scanner compatible with Windows hello fingerprint! I have updated/reinstalled the biometric drivers in 'Device Manager' etc. Getting the latest driver, checking for possible updates, and adding a new fingerprint are all viable solutions that might make fingerprints work in Windows 11. Jul 29, 2024 · Simply resetting the facial recognition and fingerprint options that constitute the security system of Windows Hello can fix things if it’s not working in Windows 11. The only way to make it working is configuring a new finger. Perform a Windows Reset. 2 Update your drivers from the PC maker's Support Downloads webpage for your exact model. Reset fingerprint & facial recognition options. If enabled but still not working, try deleting and resetting the fingerprint or PIN by clicking the respective option and following the prompts. Sep 2, 2021 · 10. When i try to check at login option it has a notification that "we couldn't find a fingerprint scanner compatible with windows hello fingerprint". 20 minutes later it stopped working. Oct 16, 2020 · The Microsoft Surface Pro, Surface Book and Windows 10 PCs have fingerprint scanners and cameras built in; plus, they are compatible with Windows Hello. Nov 17, 2023 · Hi, I am Dave, I will help you with this. Press Win + I to open "Settings". When I go to settings on Windows 11, it says "currently not available". Microsoft Update Catalog | Link; How to fix Goodix Fingerprint Driver not working on Windows 11. Jan 15, 2023 · I've tried everything with Windows Hello: Make sure Windows is UTD. Jan 14, 2020 · With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually. May 31, 2020 · When I go to Settings -> Sign in options --> Windows Hello Fingerprint it says "This option is currently unavailable - We couldn't find a fingerprint scanner compatible with Windows Hello. Dec 21, 2022 · How do I use facial recognition or fingerprint to sign-in to Windows 11? Windows Hello uses a fingerprint reader or an Intel RealSense camera to confirm your identity and sign you in to Windows. 7. I've seen posts about this issue in Windows 10, but the fixes aren't working for me. For fingerprint May 5, 2022 · However, after setting up my Fingerprint on my Windows 10 device I am not getting a sign-in option using Fingerprint after shut down and re-boot. I removed my face data from Windows Hello and tried to set it up again. If you are using Windows Home, you can skip this step. After some months of fingerprint login working fine, after some update few months ago fingerprint stopped Dec 17, 2019 · I have a problem with windows hello on my laptop. after doing "Set up" ->"Get Started" . Devices such as Dell MS819 mouse come with a built-in fingerprint reader that's compatible with Windows Hello. The link below is a good reference on everything that needs to be done to set your domain and forest up for Windows Hello for Business: learn I tested the reader and the fingerprint reader does work with my Windows 11 Steam Deck, and Kensington's documentation does specify that this is Windows Hello compliant with 11. PIN failures If you’re prompted to create a PIN again after already having one, it may be due to security updates or changes in the system. I use Windows Hello for signing in to Windows using the fingerprint sensor. To check if Windows Hello works, you need to select that option. 13. Yesterday, I unjoined my PC from the domain. Get a Windows Hello Setup window and it is blank and nothing happens. Ensure the Windows Biometric Service Is Configured Properly When the Windows biometric service is disabled, Windows Hello fingerprint recognition won't work. 6. Mar 31, 2023 · To do this, go to Settings > Accounts > Sign-in options > Windows Hello Fingerprint > Remove. No worries, I'll do my best to help you. There are several causes that make Windows Hello stop working on Windows . (Windows Hello Icon does present, but the fingerprint scanner seems like being turned off) thus I had to reboot the PC each time I want to re-enable the fingerprint. It keeps going off and on, allowing me to set it up but then not working when i try to unlock my laptop Jan 20, 2025 · If you find the fingerprint reader on your Lenovo laptop doesn’t work any more, don’t panic. I am trying to get WHfB working -- Windows Face, Pin and fingerprint all show NOT AVAILABLE in my sign-in options. Here's what I’ve done so far: Checked Device Manager, but there’s no Biometric Devices listed. Nov 19, 2022 · If the drivers are not present or not working for Facial Recognition or Fingerprint then contact your PC manufacturer's Support. To re-register or add another fingerprint, go to Settings > Accounts > Sign-in options > Fingerprint recognition (Windows Hello) and select Add a finger. Jan 21, 2025 · We have Windows Hello enabled. Dec 18, 2017 · I have recently bought a Lenovo IdeaPad 520 laptop with Windows 10 Home (x64). Find solutions, download drivers, and get support for your HP products. On the Optional Features page, scroll down and find the feature called Windows Hello Face (Windows Hello includes facial and fingerprint recognition by Sep 19, 2021 · I am using a XPS 7590 and after a motherboard replacement, neither of Windows Hello Face and Windows Hello Fingerprint works properly. Feb 14, 2023 · Die Windows Hello-Fingerabdruckerkennung ist eine der schnellsten und effizientesten Anmeldeoptionen für PC- oder Laptop-Benutzer. Repeat the removal with all Windows Hello related drivers and then reboot your PC. Free Movie Streaming. Let us work together to sort this out. Here's how to get them working again. I had Face and PIN available. I cannot even follow the above conversation. I've been using the fingerprint sign-in for a year now with no problems but after the last Windows 10 update it has stopped working and when I go to settings it says "Windows Hello is not available on this device. Step 6: Open the Windows Settings app. " Current situation: 1. Mar 20, 2025 · Set up Windows Hello fingerprint log in for the new user account and check if you can sign in with your fingerprint. 1110 is the driver Version, after having the fingerprint scensor working for a day, it has now gone back to saying 'We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint'. Under “Biometric Devices” check if there are any problems with the fingerprint reader. Enable Biometrics in Group Policy Editor. Tips: If these steps cannot help you deal with the out of work or missing Microsoft hello, you can attempt to repeat step 1 to 3 and then go as follows: Facial Features > Configure enhanced anti-spoofing > Disabled. Send to Email Copy Feb 18, 2025 · Enable Biometrics via Local Group Policy Editor: Another reason Windows Hello fingerprint login may not work is if the feature is disabled from the local group policy. May I ask which Windows 10/11 build are you running - 22H2 (Win 10/Win 11) or 23H2 (Win 11)? I understand you’re having problems with fingerprint reader, Don’t worry as I’ll do my best to assist you today. Get the Welcome to Windows Hello window and click on Get Started. (Please press Windows key + R and type msinfo32 and hit enter, look for system model) Oct 24, 2023 · [Windows 11] Inability to Use PIN, Facial, or Fingerprint Recognition (Windows Hello) After Upgrading to Windows 11 Last Update : 2023/10/24 17:51. look for NGC folder then right click on it and select properties . Type and search [Sign-in options] ① in the Windows search bar, then click [Open] ②. Please kindly assist me. Here is a rundown of some of the most probable troubleshooting methods for resolving the fingerprint not working in the Windows 11 issue. While there check for the latest Chipset, BIOS, Sound, Network, USB3, Bluetooth and all other drivers to compare with the version/date installled for that device in Device Manager reached by right clicking the Start Menu. Starting with Windows 11 login via Fingerprint only works for hours, a few days and then permanently saying that PIN is required and Fingerprint not offered even configured properly. Restart your PC. Apr 8, 2023 · When expanded, Windows Hello says 'Something went wrong. " Launch Windows Settings 10 app. I wasn't able to log-in using Windows Hello and the camera app wasn't working either. Go to Security tab and grant yourself Full Control then delete NGC folder 4. “WIN + x” to select Device Manager. Jan 16, 2025 · After a new HP update however, my Windows Hello Sign In options such as facial recognition and fingerprint no longer work. For more information on how to do this, please refer to Windows Hello (biometrics): Sign in with Fingerprint scanner. 0 updates which I did at the same time. Does the device show under device Apr 7, 2023 · 4. Windows Hello face or fingerprint recognition may not work if biometric drivers are turned off to reduce power consumption. For a short time it looks like they pop-up-windows is loading, but then I am kicked back to the windows-login-page without the possibility, to use web-sign-in. Please try again later. If your Goodix Fingerprint driver still refuses to work as intended on Windows 11 then you might be facing issues specific to your device. You will see Sign-in Options on the left side. The fingerprint scanner glows green, but when I swipe my finger I get this May 22, 2024 · I am not a Windows friendly person. It will freeze Jun 19, 2022 · Hi Everyone, I have brought Hp Elitebook 840 G5 a few days ago, I'm using windows 11 latest version. still the same outcome Dec 20, 2024 · In order to get the fingerprint reader to work (and it has been working perfectly for years until W 24H2), I have to log in with my PIN, then disable and reenable the fingerprint reader. To fix that, try to update the corresponding drivers: Right-click on Windows key and select Device Manager. 3. Open Command Prompt: Run Command Prompt as an administrator. I followed your directions and "Go back" is not an option under Recovery options. - SoftwareComponent - 1. Oct 3, 2024 · A lot of users won't have the FIDO2 key with them. Below message appears when using Finger to login. It can be setup without any errors but when trying to sign in using fingerprint it cannot recognize my fingerprint. A screenshot from device manager: OEM Driver Package link: - Aug 29, 2020 · Here you should also enable the option Allow the use of biometrics in the same way as that of Allow the users to log on using biometrics. Yea face ID isn't trusted but fingerprint is secure enough for the most part. In addition, there are third-party products that add Windows Hello to older Windows 10 devices which may not have the latest hardware support. This laptop comes with a fingerprint sensor. Jan 4, 2025 · 5. Remove the fingerprint scanning function . Click on it. For more info on how to do this, go to Configure Windows Hello. Nov 2, 2024 · Hello, I’m Virginia, a fellow user like yourself. Here the info about my pc: MODEL: HP 15-dw0014nl. The TPM module is used to manage the integrity of the device, including Windows Hello data, BitLocker encryption. Oct 3, 2021 · Hello! My Windows Hello Fingerprint has been working fine for the past few years I've had my Windows device, but it suddenly stopped working over 2 weeks ago. I looked for a solution online and based on an answer on this website added a file in the registry. Mar 10, 2025 · Thank you for posting your inquiry regarding Windows Hello and fingerprint issues. Emojis Explained. osh uhtjues ohkkl kxse aklokpdx eyzp lhyp uzikmpc jxsr xtqkm jqw cmwkj dhj gyw cghlyx