Amazon defective item sale. To return a gift, go to Return a Gift.

Amazon defective item sale Aug 10, 2021 · Now, Amazon says it will directly pay customers for their claims under $1,000, which would cover more than 80% of cases, at no cost to sellers. 50 so now I am down $8. Amazon don’t recognize the replacement if buyer ask amazon, they will still force refund from sellers account. Add to cart-Remove. Like many online companies, Amazon asks that you mail the return within 30 days. You’ll need to be prepared to sort through all the items and assess their condition. However, I’m always super cautious when it comes to Vine items and that Amazon can see everything the seller and I have said. So now I have lost about $9. 99 now for UPS pickup for defective item. The other 10 have all come back in with a disposition of “sellable”. 2. Amazon does not accept a return after 30 days for consumable products (e. I'm not sure if we're allowed to use the normal return process for Vine items. Sign in. The customer filed the return on Amazon and got the return label printed from Amazon. uk or Amazon Warehouse. This isn't about Vine or Amazon honoring a warranty or replacing something. If you’re thinking of somehow returning products bought at a discount to Amazon for a profit, think again, it can’t be done. Refund Timeline. Contact Amazon directly, cut all contact with the seller. in: defective items for sale. It covers economic damages Jul 30, 2024 · An Amazon Fulfillment Center in Dupont, Wash. Add to cart- You can replace items eligible for replacement through Your Orders. My oldest ended up re-drilling the screw holes and making the item work. Amazon. 1, 2021, Amazon will compensate customers who suffered injuries or property damage from a defective product they bought on Amazon, including those that were purchased through a third-party seller. I just figured it would be easier for me and Amazon if they gave me the partial refund. Jul 3, 2022 · When you’re getting ready to host a garage sale, the last thing you want to worry about is whether or not you’re liable for selling defective items. More Buying Choices ₹129 Nov 20, 2024 · On average, customers saved over 25% on Amazon Resale items last year. I contacted the seller who never responded, I contacted Amazon who told me they’d contact the seller for me (at the same time I was able to start a return online and get a return label - I’m guessing the seller has some sort of returns set up). For information on our live sale events, including promotions, Defective or Wrong Product - FAQ; on Everyday Items; Amazon Prime Music 100 million songs, ad Learn about defective products condition issues in the Amazon store and how to remain compliant. 00 or so for the Sale. Troubleshooting and product support may be available to resolve any issues with your product, as outlined in the Product Support Help page. batteries, fuses, ink, light bulbs, etc. Replacement option only comes up to customer service if the item is both sold and shipped by Amazon and is in stock. For my post up there, the restocking fee hit a wide range of stuff. It also says it may step in to pay claims for Sep 20, 2021 · Effective Sept. I don't buy cloths from amazon. Jul 3, 2019 · I know this is selling forum, but I have no one else to ask… Bought a pretty expensive knife ($200), but the tip came broken/chipped. Another . Show a picture of the visibly used item and a new-in-box one for reference. They are selling minor defective / rejected pieces. DEFECTIVE RETURNS. 5616 Farm to Market 1960 Road East Suite 290D Humble, Texas 77346 Sep 27, 2024 · When returning an item to Amazon, it's important to note that you may be responsible for the cost of return shipping, unless the item was defective or damaged. Jul 15, 2021 · An Amazon PRIME Business member purchased a defective item on Amazon with total amount of more than $500. Listing your items on Amazon can reach a vast audience, especially if the products are in good condition. The reason for them all is “inventory disposition change” with the disposition shown as “defective”, which doesn’t tell me a great deal. First of all, you’ll need evidence that you bought the item from Amazon in the first place, and secondly, well…. Two times I got the wrong version of what I ordered. Item may show some limited signs of wear with small scratches or cosmetic blemishes. For example, if the product is flammable you can receive this badge for Non-returnable but keep in mind that if the item arrives damaged or defective a refund is available 100% of the time. Product packaging: consistent with the packaging of the product published on Amazon Merchandise Delivery: All appropriate steps have been taken and quality checks have been carried out to ensure that the item is properly stored, packaged and delivered and that it is not damaged during delivery. Mar 21, 2024 · Depending on each individual case, Amazon may handle the resolution process or direct the claim to the appropriate third-party seller. "Return reason: Item defective or doesn’t work. And with new auto system. I personally will do exchange . 00 in the hole. Sep 18, 2024 · In the Amazon reviews of this product and others with non-return policies, purchasers complain about not getting refunds for items that are expired, defective, or otherwise not suited for sale. have refused to troubleshoot, order a replacement, or make an exception to the return policy. Feb 2, 2024 · Excluding final sale, damaged or defective item(s) may be returned for a refund within 30 days of the date of delivery. , “Not all items are well suited for sale on Amazon”), but isn’t it Amazon’s policy not to refund customers for opened items? Basically everything I sell is a consumable, so inevitably some folks open a bottle, polish their car (can probably do 15+ cars with 1L), then return it for a full refund. In Australia, any new item you buy can be returned to the point of sale for a refund if it breaks within the first year of purchase. Item Refunded so Amazon took back $11. Visit Your Orders and we will let you know what your options are for damaged, defective, or broken items. Then the Amazon Removal fee as it cannot be resold as “damaged by customer”. Vine is not normal Amazon. there is no secondly, just don’t do it. To replace an item: A replacement order, with the same shipping speed that was used on your original item, will be created. The district court’s decision opened up the possibility that other defective product claims could also proceed against Amazon, prompting the company to preemptively offer to cover $1,000 in damages for people injured by defective products purchased on the site. If you need help with using your product or if it doesn't work correctly, Amazon provides free Product Support. Buyers can now request to return defective items for either a refund OR a replacement. To return an item, visit Return items you ordered. For most of the purchases, I don't intend to return unless there is something wrong with the order. This is irregular to say the least, but becoming par to dealing with Amazon, which is why I cancelled my prime membership and haven't regretted not giving them a lot of money so they can not deliver things to me on time and make it as much of a headache as possible to return items. Specially For items that are usually under$75 or so Aug 10, 2021 · Amazon agrees to pay shoppers up to $1,000 for defective goods after facing high-profile liability cases. Is compensation available from Amazon for injuries caused by a defective item purchased on their platform? It is possible to seek compensation for injuries resulting from defective items purchased from Amazon. Note: The availability of these options varies depending on the item that you purchased. The company said an investigation confirmed the product was safe, and that there were no broader design or safety concerns. Our products go through intense quality check before the shipping process. If you get a defective item on sale from Amazon your SOL. Jan 13, 2023 · Don’t open up a removal order as Amazon will not reimburse you for these if you request for the item to be returned to you. Customers turn to Amazon for value and low-prices, which is why we’re constantly innovating to find new ways to offer products at a variety of price points. Chest Bags Travel Bag with Earphone Hole Camping Pallets of Returned Items for Sale. We are selling our items with a slight defect but 100% brand new and functional at 50% off. However, amazon may charge a 15% restocking fee on computers returned as defective when they were not. In addition to requesting a refund for an item that is damaged, defective, or different from what was ordered, customers now have the option of asking for a replacement product. If you receive a damaged, Amazon partially reimbursed me for the item, however, they are now selling it on Amazon Warehouse Deal for a low price. One commonly discussed Amazon scam is defective items. To replace an item: Go to Your Orders and select Return or replace items beside the item you want to replace. You just write to Vine customer service and tell the the item isn't what was described and that you'd like the ETV removed. Once you go to the return counter, they’ll take the TV out of the box to confirm that the serial numbers match. At this point I am $5. Item may arrive with damaged packaging or be repackaged. This includes products sold by Amazon or third-party sellers. To hold Amazon liable, you must demonstrate that they are responsible under the product liability laws applicable in your state. To reactivate your listings, please provide us the following information: A plan of action that identifies: The issue(s) that you believe caused the defective complaints about your items. Hey everyone! So after receiving over 100 vine items I’ve finally received my first clearly defective item. May 30, 2018 · I am a legitimate seller of Funko items (I am getting my stuff from Funko directly) Some of Funko’s products have a rare chase version that collectors try to get. The buyer changes their mind* about a purchase and returns a non-media item within the return window but the seller receives the item damaged or materially different than how it was originally shipped to the buyer. Pokémon Center does not offer exchanges at this time. 35 Cent. I get all these "defective" items that work fine when they arrive back. What Happens to Returned Items on Amazon? FREE delivery Mon, Feb 10 on $35 of items shipped by Amazon. The root cause of the problem: 1. Check out more Seller University on Amazon Seller Central: ht Let’s say we have a pull on all the remaining inventory of toothbrushes. Is there a way to stop Amz for selling a defective item, even though the issue is clearly stated under the Condition item? If it wasn’t a Vine item, I would take the replacement. Jul 15, 2019 · For the 2024 holiday season, eligible items purchased between November 1 and December 31, 2024 can be returned until January 31, 2025. Note: Contact the manufacturer directly for service, Warranty, return, and refund information. Item could be missing some essential accessories. 43 votes, 33 comments. The item was returned to Amazon as “defective” and is either obviously damaged/defective or the customer stated that it is faulty. They haven’t asked for a review and it seems like normal customer service. Amazon denies the return. Item is backordered so I figure I'll get a refund and buy again later. However, if an item arrives damaged, defective, unusable, materially different from what was ordered, please contact Customer Service. If you sold these via FBA Amazon generally close the return window after 90 days, you will still have to accept return of the item under EU Consumer law you are oblidged to provide a 2 Year warranty and the contract is with you and the customer (Amazon will actually give up to 4 years for a defective item), you can try and pass this to the manufacturer if they will support the customer but the Mar 9, 2021 · Beginning April 15, a Buyer who receives an item damaged, defective or different from what was ordered, may request a refund OR a replacement. Sometimes they will and sometime they won’t. Occasionally they didn't even bother paying for me to post it back and told me to keep it. My most recent order from them has been a complete wash because everything was wrong or defective, and they sent me a USED replacement for one of these things on top of it 🤦‍♀️ To return an item, visit Return items you ordered. I'll let you know if I hear back. Any experience with this? Buyers have been exploiting the defective return reason to get away from paying the return shipping to get a free return label. If your damaged or defective item is glass, ceramic, or other fragile material, please contact us before initiating a return. If product support is not available for your item, go to Your Orders to get a refund or a replacement for a damaged, defective, or broken item. You can replace items eligible for replacement through Your Orders. 8 out of 5 1-48 of over 100,000 results for "clearance sale items" Results. Sign in Defective Items After 30 Days. Drop return off at UPS store with provided return number. Again, I do understand your frustration with the policy, but part of our FBA terms is that sellers must accept responsibility for returned items that are damaged by a customer, are subject to recall, or are defective or in violation of Amazon policies. Sold at $12. If you need to return an item you bought on Amazon Marketplace, you must return it directly to the seller. If an item is defective it's defective regardless of its ability to "work". Amazon gives full refunds A-toZ claim even though customer haven't returned the product or the return used/damaged items On several occasions, Amazon has provided customers with full refunds even though they have not returned the product or returned damaged/used products when they file an A-To-Z claim. Amazon automatically refund and deduct from account Anyways if refund been opened already. Jan 2, 2025 · Amazon itself allows you to sell used items as a third-party seller. -Using chat: Received instant credit + $10 to Amazon account and also got to keep the item. ” Feb 10, 2022 · I didn’t click on “item was defective because it wasn’t but clicked on “item not as expected” and I still got a chat option. An item returned outside of Amazon's return policy or in used, damaged, or materially different condition may be eligible for a restocking fee. 00 on this Finally took my computer to a shop to diagnose as I did not have adequate parts to test all individually and thought it could be the cpu or board. if all else, fails, and an A-Z claim is opened and you lose, do what we did, take them and Amazon to small claims court. If the price of the item you're exchanging costs less than the price of your original item, we'll refund you the difference. Aug 5, 2021 · Repair is only available for qualifying items sold by Amazon. If your item becomes defective after the Amazon return period, Amazon will repair any defective item. This is good news for the 72% of consumers who shop for used items in order to save cash. To return a gift, go to Return a Gift. To return a gift item, visit Gift Returns. Feb 22, 2023 · Amazon returns a pretty generous time period for you to get your returns to a drop-off location. You can contact the seller for ordinary customer service without mentioning anything about vine, and they may try to offer a replacement. To return an eligible item that you ordered: Go to Your Orders to display your recent orders. Shop now on our Sale page and save 50% on 100% functional products. Customers will continue to receive prepaid return labels for their items, regardless of whether they are requesting a replacement or refund. The chase is 1 out of 6 Pop. Here’s how it is at my club: bring the TV and the box and all the accessories with you back to the store. com causes property damage or personal injury, Amazon will directly pay customers for claims under $1,000—which account for more than 80% of cases—at no cost to sellers, and may step in to pay claims for higher amounts if the seller is unresponsive or rejects a claim we Here you can find pages that help you exchange an item and check the status of your refund. 00 or more from me. FAQs: Damaged, Defective or Wrong Product; How to return items; Return pick-up issues; Which items are eligible for a Free Replacement? Fulfilled by Amazon items, Prime eligible items and few Seller Fulfilled items are eligible for free replacements. From there, select “File/View Claim” and follow the prompts to submit your Jun 14, 2024 · The item was sold exclusively on Amazon in light pink, pink and blue. Ordered Size L initially which was tight for me, so exchanged for XL but it was lose. Humble Office. When Amazon sells these SKU’s they do not seperate the Chase items from the lot, but 3rd party sellers do seperate the chase. Additionally, if you received a damaged or defective item, you may be eligible for a replacement instead of a refund. Amazon does not price match. If you have unique or customized goods from your pallets, this platform can be a good choice. Buy with Prime app for Shopify; Buy with Prime for Salesforce Commerce Cloud; Buy with Prime for other ecommerce service providers In any case it’s best to use FNSKUs as this tracks which products are yours. . If you purchased the item, you should dispose of it immediately and contact Zegoo Home for a full refund. In most cases, the seller isn’t liable if an item is defective, but there are a few exceptions. Just today got back an iLink cable that was brand new, but the "ends were bent". Not what you're looking for? Try: Returns and Refunds; Replace a Damaged, Defective, or Broken Item May 1, 2023 · Amazon defective items; Amazon customer service issues; Amazon scam calls; Amazon security scams; Amazon email scams. Under the new policy, Amazon will pay customers directly for claims under $1,000, which accounts for over 80 percent of cases Aug 28, 2024 · If you’ve been injured by a defective product purchased through Amazon, pursuing legal action can be complex but necessary to seek compensation for your injuries. If it goes on sale in the next couple weeks, do you think Amazon would give me the sale price difference back? I know I could just return it and re-buy it. On the basis of the technician's evaluation report, we will provide resolution. I tested out a netgear wifi extender, sold it on amazon a week later, and now the buyer says its "defective". Need longer length" Jul 30, 2024 · The US Consumer Product Safety Commission, tasked with ordering companies to recall dangerous products sold in America, said it found more than 400,000 defective products sold on Amazon’s If FBM had a mechanism to offer a defective replacement, it would show up as on option for the seller. Have bought thousands of dollars worth of products which have been great. Defective item was placed in the box it came in and got USPS carrier picked up the package with tracking. I strongly believe that if a buyer chooses this reason to return an item, MORE EXPLANATIONS NEEDS TO BE PROVDED BY THE BUYER. true. The A-to-z Guarantee claims Process for Property Damage and Personal Injury supports customer compensation requests where a defective product purchased on Amazon. Or fastest delivery Tomorrow, Feb 1 . They said they would still allow a refund even after the 30 days because I was a “valued customer” (meaning we buy a lot!!) If you want the ETV removed, on the basis that the item isn't as described, you don't go through the Amazon system, which doesn't always work with Vine items, and could cause you some grief because of that. The system does expect you to return the damaged item back to Amazon. The order sits in pending until the buyer gives their return package to the carrier, and the carrier scans it. If an eligible item is out of stock from the same seller, it cannot be replaced. Amazon has Guidelines for charging a restocking fee on a return, and the Guidelines itemize Return Request types and allowable restocking fees. As soon as I finished typing this we received a new return notification with the following text. co. ” loop FOREVER. The e-commerce giant, which has faced regulatory scrutiny for offering dangerous products Oct 6, 2020 · One thing is certain; while Amazon’s aspirations become more complicated, its business model remains fairly simple, which helps protect it from product liability lawsuits. Sep 10, 2020 · The item was still for sale on Amazon at the time of publication. But that is different than just using the convenient button we would use as a normal Amazon customer to return a defective item. Dec 15, 2019 · I found Amazon buyers would report “used item sold as new” if I charged restocking fee. Then Amazon return fee is $3. A warehouse sends (let’s say) 200 packages to their local depot, where the pallet is broken down, consolidated with all the other warehouses inventories and either shipped back to the vendor for resale or sold at a sort of auction to other outside vendors, like a small grocery store or something. Opened a defective item return. Too many defective claims on your account (in relation to the number of sales you’re getting) can lower your seller metrics. However, in rare instances a product may get damaged in transit. Non-returnable does not equal Non-refundable. ) or if the defect is due to accidental damage, deliberate damage, caused by external factors, or general wear and tear. (GeekWire File Photo) In a decision that could have major ramifications for Amazon’s e-commerce business, a federal regulator ruled Tuesday that the Sep 27, 2023 · Can I Return These Items to Amazon? No. 1-48 of 112 results for "damaged items for sale" FREE delivery Wed, Feb 5 on $35 of items shipped by Amazon. This seems to be Amazon's new workaround for avoiding reimbursements and errors on their part - if they label and item as "defective," they do not have to pay for any of their mistakes in handling the case. Also listed are links with information on defective items, unknown charges, and replacements. Received $7. If they choose a replacement, Amazon will put a $0. Two times I got a used product. Feb 27, 2017 · Return the Item(s): Amazon accepts most items for return within 30 days of receiving the merchandise without complication. Now I really need it, so I’m going to have to make the purchase. A refund will be provided after we process your returned item at our Amazon or third-party seller facilities. If you use commingled inventory and another seller sends in defective items and they get sent out as your sale you could get negative feedback, a hit to your performance metrics, and in extreme cases banned from selling. com causes property damage or personal injury. Hey guys, This probably isnt even worth the time bothering about, but I would like to know the best process for this incase it happens again. we won I’m expecting the usual response here (e. Two times I got a defective product. 1-48 of 75 results for "defective items for sale" Showing products with fast delivery See all products, across price ranges. This time does not include the time it takes for the shipped item to get back to Amazon. Up to 50% of item's price. Seller Forums. If the item doesn't have a replacement option or you received the item as a gift, you'll need to return the original item and place a new order. Costs me shipping both ways and the half hour to test, upgrade, reset and pack. To replace an item: If your item becomes defective after 30 days, you may want to contact the manufacturer for help. broke on first use, items that were damaged on arrival. If your product becomes defective and you can't return it through Your Orders, or you require the manufacturer's technical expertise, we provide you with the contact details of their support service. Just got off the phone with Amazon "supervisor" who says they will submit a "ticket" on this and personally email me with the resolution. For few items, we may facilitate scheduling a technician visit to your location. Used - Good "Products are considered as unfulfillable when they are damaged, defective or otherwise unfit for sale or shipment" Have you checked inventory ledger to see what is happening with the items? You will be able to change the disposition in that report to see if any stock is unfulfillable. Visit Your Orders and we will let you know what your options are for damaged, defective, or broken items. You'll need to return the original item within 30 days I have returned many items that have broken within the first year of purchase this way, and gotten a full refund each time. The system lets you do it and it seams to be smart enough to know it’s a vine item, because that is the only option it lets you do. Interesting - I swear I'd read that amazon may charge restocking fees, but apparently it's only for 3rd party sellers, not amazon fulfilled items. e. Etsy; Etsy is ideal for selling vintage or handmade items. If it's sold by a third party seller and ships from Amazon, there's not always the option to select a replacement because the item does not have stock in Amazon - it's with the seller and there's no way to contact them for the replacement. If the new item costs more, we'll charge you for the difference in price. - Yes. Read full return policy Payment I really don’t think exchanging a defective vine item for a replacement is against policy. It was like $150 and since duct tape wasn't acceptable packaging and the product was clearly defective, I got an amazon credit and they didn't want the item. Does Amazon sell defective items? Every retailer has the potential to sell a defective item. This is the normal commission fees, for example your category commission is 15%, your sale price is 20, normally they will charge 3 dollars, but the customer return this product for any reasons, but Amazon will charge 20% from 3 or the minimum commission fee, you can find the exact charging constitution at Amazon Seller central searching bar. Learn more about damaged, defective or wrong items and the process of creating a return or replacement. I know I’ve skimmed forums on here before where people had said at times they were able to contact either the seller or Amazon cs and get a replacement sent out but if they didn’t get a new one they would just contact vine CS to get the ETV reviewed. Please make sure you understand and follow the Guidelines. In L size piece the zipper was getting stuck near the bottom and In size XL there is a visible defect in the inside of the product (see attached pics). 50 or so. I understand that you are currently seeking help on addressing the ASIN removed from Amazon lately. Jun 27, 2019 · The important thing is letting Amazon know the item was not actually defective so they might remove the “defective” claim on this item. FREE delivery Fri, Feb 7 on $35 of items shipped by Amazon. Get brand new items with slight defects at unbeatable prices. It's all handled right there from the automated options on the Amazon page and they either send me a new one or offer a refund and I get a return shipping label to send back the original, just like for non-Vine orders. Amazon Defective Item Scams. They're only Marked defective in the FC - this might be a temporary status while they determine whether or not the item was damaged in the FC or damaged/defective beforehand but not noticed Marked defective upon customer return - this again may be temporary while they inspect the product, or could be the permenant status because the product cannot be resold The item has seen limited use and fully functions. g. Nothing in the Vine terms and conditions prevents that, and somewhere Amazon has acknowledged it's OK. They refunded the 7. Ex 2: Received an item that was defective that I wanted to return (SSD; $90) -Site: My Amazon account would be credited immediately after taking item to return drop-off spot. And so, buying Amazon return pallets can be a total gamble. Do you think taking the replacement will incur any Vine backlash? Is it worth it? TL;DR Mar 26, 2024 · Initiate a Claim: If you’re unable to resolve the issue with the seller, you can initiate a claim through Amazon’s A-to-Z Guarantee. The 20 items that I had showing as defective is now down to 10. Log in to your Amazon account, navigate to the “Your Orders” section, and locate the order containing the defective product. I was honest and stated I needed a larger size shoe. Have been shopping on amazon for the past 2 years. This offer is now part of Amazon’s A to Z guarantee. Ex 3: I received item (wallet; $29) that was defective. Missing accessories are clearly defined under individual item description. 95. Follow the instructions on the screen. Most of the items are electronics, kitchen stuff, etc. Defective Items After 30 Days. 1-48 of over 10,000 results for "clearance sale" FREE delivery Thu, 6 Feb on ₹499 of items fulfilled by Amazon. 00 order into pending for you when the buyer requests the return. Or fastest delivery Tomorrow, Feb 3 . I've probably ordere around60 items, and the in the small minority approx 5 or 6 I've had issues where I've received defective items - i. Bought this product in Great Indian Sale @₹850/-. 99 charge, said that should not be happening, and said Amazon's policy is free pick up for defective items. That’s where Amazon Sep 4, 2024 · Some items may be in brand-new or like-new condition, while others may be damaged, defective, or just plain missing parts. ; Choose the order and select Return or Replace Items. Select the item that you want to replace and select a reason for return. Exchange the Item(s): Amazon replaces defective, damaged, or incorrect merchandise to the extent possible. Oct 31, 2024 · Offer Buy with Prime on your site. No doubt we'll be receiving yet another policy violation for this. Exchange Defective Item I Bought on Sale? [Returns Question] Amazon sent me a damaged Sony A80J and won't honor a replacement at the sale price. Unfortunately, many customers wind up even more frustrated when they contact Amazon and discover there isn’t a simple answer to their issue. To replace an item: In the unlikely even that a non-returnable/Final Sale item arrives damaged, defective, or materially different from what was ordered, please contact Customer Service. Special conditions apply for the return of items bought on Amazon Marketplace. if buyer ask throw messaging . Shop says CPU. If a Return Request is filed by buyer, and seller attempts to contact that buyer, Amazon creates an automated message offering the buyer a replacement or a refund. Don't leave a To return an item, visit Return items you ordered. 10/30 Days Returnable. I average buy 1-2 items per week from amazon, not exceeding more than 100 per year. The item is about $50 and the Seller messaged me via Amazon and offering technical help (but that didn’t work), so now the Seller messaged me via Amazon offering a replacement. I am being charged 7. I’m 4 months new and there’s an item that I reviewed and gave it 1 star due to it being defective. This item is eligible for free return or replacement, within 10/ 30 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. 5. Amazon will deactivate the listing and ask to provide documents, and then “pq-product-review” will fall in “We received your submission but do not have enough information to reactivate your listings at this time. Customer comments: Just the wrong size. Vine members can contact sellers for replacements of defective items, and retain full warranty protections if the sellers wish to honor them. And normal doesn't necessarily apply to us viners. So we had a customer purchase one of our FBA items (a pack of alloy wheel nuts) and they returned it with the reason that the item is damaged/defective and they left the comment “the bolt bushes are excessively loose”. Here are specific examples of what you can expect from an Amazon return pallet: The only returns I've ever done for Vine items I've done from my normal Amazon orders page by clicking the 'Return or Replace Items' button. This week got a galaxy tablet on sale and now its having charging/battery issues. Despite this item saying it comes with 90 day coverage directly below “Get help from Amazon”, making it sound like the coverage is through Amazon and not the manufacturer, their reps. I talked to Samsung and they suggested I do a return via Amazon since literally just got it a week ago, Aug 9, 2021 · Now, in the unlikely event a defective product sold through Amazon. Because we had invoices and photos and video of the packing process of packages, and the return item was damaged beyond repair, and like you, the buyer returned a different version of the same product (older version, and had tampered with the serial number sticker). Among these options are calls, chat, manufacturer contact details, and text or video troubleshooting guides. Amazon will issue a zero value replacement order along with a shipping label ONLY IF you have the same item in stock AND in the same condition as the item I don't know the answer, but I received my first defective item this weekend, and I sent Amazon this question today. jthmac nhzccd mnsa xtz gnnjw knp ooslb wwjfrjd okrhr mokckrc ijet ornn acrydwt scswfzt ihsdqvbs